Did you think the whole process of outsourcing doesn't have much glitches except for those funny accents? Think again. There have been major security concerns about the process of outsourcing and I believe  these have the potential to derail the whole process.
Last year, companies including Bank of America, Choice Point, Citibank, and Time Warner lost vital customer information or have reported intrusions into their data banks due to outsourcing.
These incidents force you to think whether profit motives behind the whole concept of outsourcing provide enough reasons to take the risk of losing trusted and valued customers?